Standard Admission - Terms & Conditions

We have a ‘No cancellations/refunds’ policy, unless the property has to close, in which case all bookings will be refunded for the relevant time/date at the associated location.

Tickets are for your use and cannot be resold.

Bookings for affiliate organisation members or passholders 

Please book an affiliate organisation member or passholder ticket if you are a member of an affiliated organisation with an admission agreement, if you are a staff member or volunteer, a National Trust holiday or campsite guest or if you are a passholder. It is essential to bring evidence of your admission eligibility - otherwise full admission will be charged. Please check this webpage to check if the place you wish to visit accepts promotional access passes. Note - only certain passes enable free car parking (where charges apply).

Events - Terms & Conditions

We have a 'No cancellations/refunds' policy, unless the event has to be cancelled, in which case all bookings will be refunded for the relevant time/date at the associated location.

Tickets cannot be transferred to another event, date or time.

Tickets are for your use and cannot be resold.

Events that include food and/or drinks:

• Please note, food and drinks prepared in our kitchens are made using a wide range of ingredients. Whilst we do our very best, we can’t guarantee that any of our products are totally allergen free.
• If you require more information about ingredients or allergens for an event, please contact the property directly.

Explorer Pass Terms & Conditions

1. Your confirmation of purchase email acts as your pass. Please take the order confirmation with you (digitally on your device or printed out) when visiting National Trust properties during the validity period of your pass. Mobile coverage may be limited at the property, so passholders are advised to download the confirmation email to their device beforehand. Passholders who cannot present a confirmation email may be charged the full admission price.

2.This pass is for the named person(s) only, ID may be requested, in the form of a driver’s licence, passport or identity card (photocopies are acceptable).

3.The pass is only valid for the dates specified on the pass.

4.This pass is valid for admission and vehicle parking at National Trust properties during the published opening times only. Opening hours may be subject to change at any time and should be checked when planning a visit, see www.nationaltrust.org.uk

N.B. Coaches are excluded. Vans, motorhomes and caravans are subject to local restrictions. Please check the property website before you travel.

5. To use the pass for parking, please print the confirmation and visibly display the information shown under the dotted line in the dash of your vehicle. Alternatively, if you do not have access to a printer please write down and display the Order Reference Number found in your confirmation email. Please do not display any personal data such as your customer name and address.  

6. Individual passes (1 adult) are valid for the admission of 1 adult aged 18 and over. 

7.Joint passes (2 adults) are valid for the admission of 2 people aged 18 and over.

8.Family (1 adult) are valid for the admission of 1 adult aged 18 and over and your children/grandchildren under 18.

9.Family (2 adults) passes are valid for the admission of 2 adults and your children/grandchildren under 18.

10. There are some excluded properties where the Explorer Pass does not grant free admission, these are: Aberdeunant, Ascott, Ashdown House, The Beatles' Childhood Homes (20 Forthlin Rd & Mendips), Boarstall Duck Decoy, Boarstall Tower, Braithwaite Hall, Buscot Park, Cilgerran Castle, Cobham Wood & Mausoleum, Dorneywood Garden, Eastbury Manor House, Force Crag Mine, Grantham House, Gray's Printing Press, The Homewood, Housesteads Fort, Long Crendon Courthouse, Lundy, Moulton Hall, Nether Alderley Mill, Oakhurst Cottage, Orford Ness, Owletts, Pitstone Windmill, Priest's House, Princes Risborough Manor House, Priory Cottage, St John's Jerusalem, Shute Barton, Steam Yacht Gondola, Stembridge Tower Mill, Stonehenge, Wakehurst Place, West Green House, Westwood Manor, White Mill.

This pass does not allow admission to places with reciprocal entry agreements, such as English Heritage (including Stonehenge and Housesteads Fort) or National Trust for Scotland. Exceptions also include properties managed by Historic House Hotels Ltd, CADW, and local authorities.

11.  This pass is for standard admission and parking only and excludes non-standard admission, group entry, paid transport, and paid and/or ticketed events.

12.  Some National Trust places require booking in advance of the visit date. At these places, without a booking we cannot guarantee entry. It is important to check the property’s web page at www.nationaltrust.org.uk when planning a visit to check whether this is the case and to book tickets. To book with the pass:

i. Visit the place’s website, click ‘Book a Visit’.

ii. Select a free member’s ticket and when asked for your membership number please type your ticket order number into this section.

iii. Complete the transaction and you will receive a confirmation email. If you only select the free members tickets, you will not need to enter your debit/credit card details and you will not be charged.

iv. Present both your booking confirmation and the Explorer Pass order confirmation to the National Trust team member on arrival. Entry cannot be guaranteed without a booking confirmation. Free entry cannot be guaranteed without Explorer Pass confirmation.

13.  This pass is not for resale and is non-transferable. If the National Trust deems this to have occurred, we reserve the right to refuse use of the pass and the full admission price may be charged.

14.  Explorer Passes are non-refundable. No refunds will be given for any unused days of the Explorer Pass. No part refund will be given in the event of the closure of any property due to adverse weather conditions, health and safety or other operational reasons.

15.  Should you wish to amend the start date of your Explorer Pass validity, you can do so by calling our bookings team on +44(0)344 249 1895 Local call rates apply. Lines open seven days a week (9–5 weekdays, 9–4 weekends and Bank Holidays).

16.  This pass cannot be used in conjunction with any other offer.

17.  This pass is not a membership of the National Trust and is not transferable against the cost of membership. 

18.  Personal data supplied connected with the purchase of this pass will only be processed as set out in the National Trust’s privacy policy: www.nationaltrust.org.uk/our-policies/privacy 

19.  The National Trust (Heelis, Kemble Drive, Swindon SN2 2NA) is a charity registered in England and Wales (number 205846).

National Trust £8 day pass for Octopus Energy customers - Terms & Conditions

1. This reward is available to Octopus customers who have opted into Octoplus. Each Octoplus member has the chance to claim one National Trust Family Day Pass for £8 until Friday 21 November 2025 or until all passes are claimed, whichever comes sooner.

2. Your £8 Family Day Pass can only be used once before the end of Friday 12 December 2025 and will be marked as redeemed once you have entered your chosen place.  

3. Passes are subject to availability on a first come, first served basis. 

4. To redeem this offer you need to claim your unique code via Octoplus and purchase your £8 Family Day Pass via the National Trust’s DigiTickets system. You are required to enter your unique code under ‘Additional information’, when you have added your pass to basket and clicked checkout and before completing your purchase. If you do not complete the transaction online with DigiTickets, you won't be able to redeem this offer. Purchases cannot be made directly with any of the National Trust places. Unique codes can’t be entered in the Discount Code box on the basket summary page.

5. Once claimed you will receive a confirmation email which acts as your Family Day Pass. You need to take this to your chosen place, along with your Octoplus Reward app. Without this, entry to your chosen place cannot be granted. If you do not receive your confirmation email, please contact the National Trust Box Office: 0344 249 1895. 

6. The Family Day Pass covers entry to a participating National Trust place for up to 2 adults and up to 3 children. Adults visiting without any accompanying children are welcome to use the pass. Adults are those aged 18 or over. Children are those aged five to 17 inclusive. Under-fives visit free and can be additional to the number of visitors specified.   

7. For a list of participating places where your Family Day Pass can be used, opening times and any pre-booking requirements visit nationaltrust.org.uk/using-your-pass. Places managed by English Heritage (including Stonehenge and Housesteads Fort), National Trust for Scotland and other organisations are also exempt from admission promotions.   

8. Pre-booking: you need to book ahead at some National Trust places before visiting. At these places, we can’t guarantee you’ll be able to come in without booking first.  

a. Please check nationaltrust.org.uk/using-your-pass then the place you wish to visit to check if booking is required.  

b. If booking is required, click ‘Book a Visit’ on the place’s webpage.   

c. Select ‘Affiliate organisation member or passholder’ tickets for the relevant number of visitors covered by the pass.  

d. Complete the transaction and you will receive a confirmation email. If you only select the free tickets, you will not need to enter your debit/credit card details and you will not be charged.   

e. Present both your booking confirmation and the pass to the National Trust team member on arrival. Where booking is required, free entry cannot be guaranteed without both a booking confirmation and the pass. 

9. Your pass covers standard admission, but doesn’t include parking, non-standard admission, paid transport and paid events, unless these are free within standard admission. Passes cannot be used for group admission.  

10. To use your pass, simply present it to a team member at your chosen National Trust place. Mobile coverage may be limited at the National Trust place you choose to visit, so please download the pass to your device, or print the pass. Your pass will be marked as redeemed and will not be able to be used again.  

11. Your pass is valid at participating National Trust places within advertised opening hours. Opening hours may be subject to change at any time.  

12. Your pass is non-refundable, not for resale, is non-transferable, cannot be used in conjunction with any other offer or against National Trust membership, and has no alternative. ID may be requested to verify that the name of the visitor corresponds to the name featured on the Octopus app.   

13. Only one pass per household will be permitted.  

14. The pass may be used by residents of England, Wales and NI who are Octopus Energy Limited Customers, except employees of Octopus Energy Limited or the National Trust. 

15. The National Trust reserves the right to refuse or revoke the pass at any time. 

16. Personal data supplied during this promotion will only be processed as set out in the National Trust’s Privacy Policy.

The National Trust (Heelis, Kemble Drive, Swindon SN2 2NA) is a registered charity (number 205846).